Most businesses suffer because they lack online reviews in two of the most popular web platforms, Google and Facebook. The most eﬀective way to grow reviews is to ask your customers for feedback and reviews. Online reputation Management is a process to identify, influence, and monitor your credibility and digital reputation on the web. A great ORM strategy will be the one providing new opportunities to create brand awareness. ORM leverages the power of the net and social media to create goodwill and win customer's trust.